Shipping Policy

Shipping Cost

For most orders over €100, shipping is generally free. However, due to the large size of some products, oversize shipments to EU countries outside Germany may incur additional shipping charges. In cases where certain parts are out of stock at overseas warehouses, we may need to discuss with the customer, and they might be responsible for the shipping costs.

Delivery Estimates

The Delivery Time is calculated based on the shipping date, not the order date. The actual shipping date can be delayed due to invalid shipping address, weekends/holidays, etc.

Track Your Order

Once your order is shipped, you will receive an email containing the tracking information. Tracking information is also available on your “Order Details” page.

Shipping Areas

Our products can be delivered to EU countries. If your country is part of the EU but you are unable to place an order, please contact us at service02@smadappliances.com for assistance.

Return Policy

We offer a 30-day return guarantee. The warranty begins from the date the product is received. If a product becomes defective during the warranty period due to a quality issue rather than misuse or damage, we can accept a return, provide free repair service, or issue a new replacement.

In special circumstances, and upon mutual agreement, we also accept returns for non-quality-related reasons such as no longer needed or change of mind. However, you will need to cover the return shipping costs and pay a 20% restocking fee based on the original order value.

If you receive a damaged or incorrect item and wish to file a claim, please email us, and we will cover the return shipping costs.

Return Process

Step 1: Contact our customer service team at service02@smadappliances.com before returning a product. We will reply with return instructions within 24 hours.

To facilitate the return process, please provide the following in your email:

• Order Confirmation: Screenshot of your order confirmation from our website: https://www.smadappliances.eu
• Reason for Return: For quality issues, upload 3–5 clear photos showing the problem.
• Non-Quality Issues: Provide a detailed description of your requirements. We will review and respond after consultation.

Step 2: Once approved, we will send you return instructions. Please follow our requirements and document the packing process (photos or video) to ensure the product matches its original condition when shipped.

Step 3: We will provide a return label. Package the product as instructed, attach the label, and wait for the carrier pickup.

Please note: Retain original packaging for returns. Additional packing costs are not covered. For special circumstances, contact us promptly for assistance.